In healthcare, scaling has traditionally meant hiring more staff, more nurses to handle care management, more call coordinators to answer phones, more recruiters to keep pace with staffing needs.But this model is increasingly unsustainable. Staffing shortages, rising costs, and burnout are pressing every corner of the system.At CircleLink Health, we’ve taken a different approach. GAIN (Guided Agent-Enabled Individualized Nursing) flips the script: instead of scaling by headcount, GAIN uses AI agents to extend the reach and efficiency of existing clinical teams.In this post, we spotlight four working CircleLink AI agents that are already delivering measurable results in care management today.
Traditional call centers are bound by business hours and the number of coordinators on shift. Patients wait, messages get lost, and staff waste time manually routing calls and scheduling callbacks.
The PCC Agent answers every inbound call instantly, 24/7. Before it even picks up, it can identify the patient using phone metadata and instantly surface the assigned nurse or provider. From there, it:
Every call is recorded, transcribed and logged in our dashboard, then flagged in our internal Slack channel, creating a full audit trail and real-time visibility.
Typical care management nurses spend hours trying to reach patients for routine surveys and admin/documentation tasks. Time these nurses should instead be spending towards building patient trust and care coaching. Nurses typically spend 30–40 minutes per patient per month on these rote tasks — limiting how many patients they can manage.
The GAIN Agent conducts structured, condition-specific assessments and Gaps-in-Care outreach (among other tasks) over phone or messaging, with patients. Patients are guided through evidence-based surveys that categorize patient responses into red, yellow, or green escalation zones. Results are delivered in real time to the RN or internal care team, who only intervene when escalation is needed.This lets nurses not only focus on human interactions and coaching, but also lets them serve ~8x more patients.
As patient enrollments grow, so does the demand for nurses. A single recruiter can only handle 3–8 interviews per day. Expanding recruitment capacity the traditional way means hiring more recruiters.
The RN Recruiting Agent automates phone screening and hiring recomendations:
This frees up human recruiters to focus on final candidate selection.The Impact
Traditional patient enrollment teams face clear limits. Staff can only make so many calls per day. Human bandwidth, not patient interest, often becomes the bottleneck.CircleLink’s AI Enrollment Agent eliminates those constraints. It automatically calls all eligible patients during GAIN/CCM launch or shortly after the office visit — the moment when trust and engagement are at their peak. With natural, conversational explanations, it walks patients through required program details and confirms enrollment seamlessly, no waiting list or staff scheduling required.The results speak for themselves: enrollment rates have climbed to 30–35%, roughly double the national average of 15%, and are trending toward 40–50% as adoption scales. By removing manual rate limits and ensuring no eligible patient is left uncontacted, the AI Enrollment Agent transforms a once resource-intensive process into a scalable, high-conversion engine.
Each GAIN agent is proof that clinical operations can scale without headcount:
Interested in learning more about amplifying your organization's care management outcomes with GAIN? Register here for our October 23 webinar!
