Why You Should Leverage an RN Care Coach Model for CCM
March 28, 2023
A significant factor of chronic care management (CCM) success is who interacts with your patients day-to-day.
It's common for CCM service providers to employ medical assistants (MAs) or licensed practical nurses (LPNs) as the main point of contact between in-office staff and their patients. However, this model does not yield the best results.
Leverage a CCM care team made up of 100% registered nurses (RNs) to improve clinical outcomes.
100% RN Model
Goes beyond preventative care.
Helps patients across the entire spectrum of chronic care management: preventative care, disease management, and high-risk, complex care
Teaches patients how to self-manage their chronic conditions at home
Moves patients along clinical pathways to ensure optimized outcomes
Conducts motivational interviewing to improve treatment adherence
Initiates telephone triage if a patient's condition worsens
Other Models
Often falls into a care coordination role.
Focuses on preventative care, not disease management or complex care, e.g., preventive/other appointment reminders and facilitating transportation
100% RN Model
Saves in-office staff time and energy by working independently.
Uses their clinical judgment to effectively treat and coach patients without needing additional guidance
Possesses the knowledge to handle various complex cases and navigate difficult patient health situations
Other Models
Requires additional guidance from in-office staff.
Requires regular contact with in-office staff because of their smaller scope of practice
Leads to frustration from busy staff members
Doesn’t fully eliminate in-office staff burden
100% RN Model
Actuates impactful clinical outcomes.
Leverages their knowledge and ability to engage with and educate patients on a deeper level. This drives financially impactful clinical outcomes, such as preventing hospital admissions/readmissions and ER events
Drives financial bonuses for value-based care contracts and quality-based incentives for fee-for-service populations
Other Models
Less comprehensive care leads to fewer improved outcomes.
Only scratches at the surface of a truly comprehensive CCM program
May not generate the same clinical and financial outcomes
Our chronic care management solution is exclusively run by our team of RNs and requires no upfront costs or additional work from your staff.
Sound too good to be true? It’s not. Let us show you how.
