In healthcare, nurses are far more than task-doers: They are the linchpin of patient trust, empathy, and healing. Countless studies show that a strong nurse–patient bond improves communication, enhances patient autonomy, boosts satisfaction, and correlates with better clinical outcomes.Yet in the U.S. today, the realities of hospital staffing, regulatory demands, and administrative overload are fraying that essential connection. Studies show nurses now spend less than 34% of their time in direct patient care, with the rest consumed by documentation, coordination, and administrative tasks (NIH, Journal of Nursing Management). McKinsey reports that nearly one-third of nurses are considering leaving direct care, citing workloads filled with non-clinical tasks like data entry, supply searches, and redundant charting.
Enter GAIN — Guided Agentic Individualized Nursing — CircleLink Health’s AI-enabled platform designed to amplify nurses’ reach and restore their time. GAIN automates routine, non-clinical work so RNs (or care teams) can focus on what matters most: direct patient care, clinical judgment, and stronger, more human patient relationships.
1. Automating assessments and documentationAfter a nurse’s initial 1-on-1 welcome call with a new chronic care patient, GAIN’s AI agents take on 1 or more monthly, condition- or task- specific outreaches; such as ongoing condition assessment, psychosocial needs checks, and reminders to close Gaps-in-Care. These virtual nurse assistants conduct this outreach and assessments, then automatically generate editable SOAP notes with evidence-based next steps for RN or care team review. Nurses can then focus on messages or chats/calls with patients to reinforce any needed follow-up and continue to build patient trust and relationship. In the event our evidence based protocols output a “yellow” or “red” zone from above assessments, the call will be escalated in real time to the correct licensure (often an RN for triage).2. Seamless EHR and billing integrationGAIN integrates directly with EHRs, inserting completed notes into patient records and transferring compliant billing information for seamless claims submission. The most likely reimbursements for GAIN are APCM (Advanced Primary Care Management) or CCM (Chronic Care Management). You can learn more about APCM + GAIN here. This eliminates hours of manual data entry, ensuring documentation accuracy while protecting reimbursement compliance.3. Supporting clinical decision-makingBuilt-in automation flags risk changes in real time. For instance, a “yellow zone” symptom response triggers an evidence-based intervention suggestion; a “red zone” alert instantly guides the RN into a Telephone Triage protocol; and an inpatient discharge automatically opens a Transitional Care Management (TCM) template.4. Enabling nurses to practice at the top of their licenseWith routine work handled by AI, RNs or other care team staff spend their time providing meaningful follow-up, coaching, and intervention.
Above: Example of automated patient outreach & human messaging with escalation to Dr.'s office. Evidence-based GAIN assessments showed a yellow zone intervention needed.
With GAIN, nurses spend less time on paperwork. And more time doing what drew them to nursing in the first place: caring for people. By combining evidence-based automation with clinical intelligence, GAIN helps nurses do less busywork, serve more patients, and deliver deeper, more impactful care.Interested in learning more about giving your nurses more time for human care? Register here for our October 23 webinar!
